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Taking On Other People’s @£$!

Now my other friend…in NYC is having another little episode …taking on other people’s (*(*&*^T Let’s look at this in perspective: there are always those people in life and work who have ‘DRAMA’… Mary J Blige even wrote a song…

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Get A Life!

My friend in Portugal is always saying, “Oh for heavens’ sake, let’s get on with it, shall we and just GET A LIFE?!” Sometimes I do wonder if all the self-reflection can’t veer into paralyses analyses. That, and being so…

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Body Talk

An interesting fact about body language – it can open you up to conversation even in a fake situation. In our new Body Talk workshop, we did an exercise with groups about how they sat when listening to someone’s story….

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Tis the Season for Difficult Customers

It was interesting to see our pre-workshop feedback forms for our retail group below. We had asked people to fill in how their patience/listening and temper management skills were with difficult customers. They all responded that they were very good…

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Blurred Authority Lines: Smaller, Informal And Family Businesses- Beware!

By Benita Doria Are your employees clear on their level of responsibility in the office? A perfect way to empower your employees is to give them ownership and responsibility in their place of work. The best way to disempower them…

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Simplify Or Die: The Art Of Concise And Useful Information

Overcomplicated communication can often cost a company millions. People’s inability to follow over-complicated prescription drug instructions costs $290b in medical expenses each year in the USA (patients take the medication incorrectly and end up in hospital!). With so much information…

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Whose Idea Is It Anyway? The Art Of Extracting Ideas And Feedback During Staff Meetings

I frequently hear the moan and wail, “I open my meetings up to staff ideas and then they just sit there and look at me!”. The common complaint is that when staff does get the opportunity to voice their ideas…

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Conquering the Insurmountable…One Step At a Time

  I recently heard Jena Daitz speak  on what it took to achiever her dream of climbing Kilimanjaro. Scaling ‘Kili’ (Umbwe Route – one of the most difficult ones) was an awesome feat for Jena Daitz, a full time teacher…

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Formidable Feminine Communication

Are We Creating Space For Feminine Dialogue In The Workplace? Is Feminine Communication Only For Women? Sheryl Sandberg talks of her time at Google when she would have one-to-one meetings with her CEO Omid. She would be opting for the…

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Princesses of Power

What struck me on my recent travels, tripping through every imaginable castle, palace and fort, as much as women were subservient and didn’t have the right to inherit land  – they were very much part of both Scottish and British…

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