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Can Confrontation Be Comfortable?

@#*No! Most of the dictionary definitions list conflict in the first or second meaning of confrontation and there is always an element of discomfort, terror or adrenaline.  There’s no getting away from it; you have to own it! And make…

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Move Over Old Man! Is The Ole Guard Making Space For The Next Generation?

Different industries treat youth in different ways. While the whine ‘de jour’ is the entitled youth who are shooting their way upwards…I ask myself if this not restricted to certain sectors. (Maybe technology sectors are the ground for that mantra?)…

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Are you doing your staff’s work? STOP IT!!! (Control Freaks pay attention)

I’m going to be brief – we have a chronic problem in our workspace of people who feel that no-one does it quite the way they do it and therefore ‘it’s quicker just to do it myself!’. The problem here…

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How can I be assertive without being aggressive?

How many times have you been on the receiving end of someone bullying you in the workspace and heard ‘I’m being assertive!!!’? I often get the feedback, especially from people who need to be more assertive, that they don’t want…

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Here’s a simple exercise to assess the cost of not investing in coaching an employee

Take the issue at hand that you are not addressing and assess the amount of time being lost by that person e.g. they are resistant to feedback, which takes X amount of hours to give/they then repeat mistakes or bad…

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The truth about coaching that we don’t like to discuss!

Coaching is an integrated, daily practice tool that can only be effective and beneficial if you invest the initial start-up capital and the long term top up capital – TIME. When we do our ‘Coaching skills for Managers’, the first…

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Youth Day | Are we expecting too much or too little from our Youth?

Groan to hear that we are saying “the Youth of today”…! Are we really going to keep ragging on how entitled, lazy, deluded etc. ….or are we going to be part of the solution!!! The biggest area we find that…

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Camping

A word from one of our strategic partners…Mariheca Otto is the owner and developer of Motto and the Motto Survey Tool for businesses. Mariheca is a strategic partner and surveys all aspects of business culture and productivity levels.   In…

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How Well Do You Know Your Clients’ Deepest Needs?

We had a fabulous workshop with the team from Smartlab (a great group of people and a growing company that fixes smartphones and works with Cell C –http://smartlab.co.za/). They invested in The Art of Customer Service for staff across the…

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Client Delight: Quality versus Quantity

Recently Michele Levin, our JHB facilitator and coach, worked with the Rentals Management Team at Sasfin JHB. The focus was on building the customer relationships and developing the staff to manage frustrating situations more productively. Looking at how to create…

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