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Speak Easy Flash Workshops

Flash Workshops are short (2 – 5 hour) workshops tailor-made to address the single most pressing communication issue within your business or department, ranging from   R4 500 – R8 500.
Please see our topics listed below:
  • Positive Language Workshop

    Positive language purposes can affect many areas in the organisation, as well as customer-facing elements. It is characterised by poor language usage, unnecessary rambling and not seeing the fuller picture of building customer relationships in many professional environments. It can take various guises and create tension, conflict and a negative working environment and well as influence miscommunication.

    Positive Words Shape Positive Actions

    When we learn how to communicate consciously, in a communication skills workshop, we select words and ways of approaching controversial and sensitive topics in a way that is diplomatic because we understand the multi-directional nature of communication. Not only do we need to listen to other people, we also need to know how to extract what we want in the most mutually beneficial way possible. We understand other people’s points of view and we show we are sensitive to their needs by speaking respectfully, clearly and directly. This influences the relationships we have with colleagues as well as the relationships we build with clients and customers in a positive way, leading to better team synergy and ultimately generating a more positive customer experience. Our communication skills workshop has been developed to teach employees about how effective positive words can be. Read more

  • The Importance of Coaching Staff for Managers

    We often work with staff members who are not reaching their potential and, in turn, are not as valuable to us as managers or the operation at large. Unless we have the correct communications skills to deal with our staff, productivity suffers. These staff members can hinder operations and take time away from us as managers, as well as create problems in the team with either:

    Poor attitudes: Staff members who are lazy, unassertive, confrontational or stubborn
    Bad behaviour: Staff members who do not hand in reports on time, do not communicate sufficiently to relevant parties, or who do not communicate through the correct channels of authority
    Poor skills: Staff members who need up-skilling opportunities.
    Read more

  • The Art of Email Etiquette

    We’ve all had that moment of realisation where we know that our email for business communication has spiralled out of control and taken over our time, rational decision-making and created friction in our business relationships. And, while emails may present problems at some point, they are necessary in the business world. How do you find the balance? Read more

  • Constructive Confrontation vs. Conflict

    We’ve all had conflicts in the workplace and we’ve all seen The Fall Out! Confrontation that is handled poorly can result in the accumulation of resentment between colleagues, a lack of co-operation and unnecessary staff turnover if staff members do not have the communications skills to be able to handle potential conflicts constructively. All of these factors will impact directly and noticeably on the customer and the quality of service they are receiving, and affect your business bottom line.

    The question we are often asked is how do we avoid confrontation? And if we can’t avoid it, how do we stop the confrontations from becoming hostile and damaging? Read more

  • The Art of Dealing with Difficult Customers

    We’ve all had them and we all need them for our business to grow, but what business communication techniques do we use to handle them and still have the energy for our good customers?

    Difficult customers can lower morale and put pressure on team spirit. They can also waste valuable time and sometimes they are simply taking an opportunity to vent their own frustrations. There are also times when they are obviously wrong, but at the end of the day, they are still customers and their complaints need to be dealt with professionally, especially if you want to avoid negative spin-off from the experience. Complaining or not, they are customers with buying power and there are skillful ways to turn what seems like a negative experience into business opportunities.

    So how do you manage a difficult customer so that his or her needs are met and still maintain your professionalism and integrity? Read more

  • Managing Grey Areas with Staff

    It is often the small things in a work environment that accumulate the most impact over time and create the most frustrations amongst staff and management alike, and sometimes all that is required is training for communication skills to enable use to identify and work on these areas.

    These “grey areas‟ are not always visible at first and may take many months to produce unproductive and possibly devastating impacts. These areas that can be hard to identify without the proper training for communication skills can often hinder operations and take time from us as managers, as well as create problems within the team and ultimately impact the delivery and relationship with clients. Read more

  • The Art of Delegation

    One of the most frequent complaints we hear from leadership and management is “I might as well do it myself from the start because I’m going to end up doing it anyway!” This is normally followed by a diatribe of aggression, frustration (either vocal or resigned) and, in many cases, burn out, simply because the leader in question has not learnt the art of delegation and the necessary communications skills to be able to draw professional boundaries. Read more

  • The Art of Assertiveness

    Assertiveness can be an area which is challenged on a daily basis in the workplace, sometimes without us even knowing it. Dealing with it is an essential business communication skill.

    As individuals, many of us have an uncomfortable relationship with assertiveness and tend to fluctuate between extreme experiences with it. Either we do not enjoy applying it or we are overzealous in our use of it and create conflict or tensions with those around us in our business communication. Finding that precious balance takes an experienced and knowledgeable approach, an area in which Speak Easy Facilitators is highly skilled. Read more

  • Customer Service and Going the Extra Mile

    “Going the Extra Mile” is a phrase that we use all too quickly but what does it actually mean?

    In today’s market, it is not enough of a guarantee having a good quality product; one needs to have the excellent customer service that supports that product in order to attain success. In this country, we are often accused of not having a competent standard of customer service and there are a number of companies that need training for communication skills to improve their customer experience. Read more

  • Giving and Receiving Criticism

    Criticism in the workplace can often lead to uncomfortable situations, staff not seeing the bigger picture, volatility and, more often than not, unnecessarily stressful elements. None of us like to admit that we are not perfect and we don’t want to be reminded about it in a professional environment either. Like it or not, it is one of those inevitabilities in the workplace and we need to develop the necessary communications skills to be able to deliver and receive criticism constructively. Read more

  • Internal Team Brand Communications Workshop

    The purpose of the Brand Communications workshop would be to explore the following:

      • To establish what the purpose of that department is
      • To establish what the Brand of the department would like to project and convey to the other business units and external customers through their business communication skills
      • To establish what actions and business communication the leadership and staff within that department would expect from one another to support/build that vision of the Team Brand
      • To identify any current challenges and gaps that need focus and addressing in order to achieve that Internal Team Brand vision
      • To leave the internal and external customer with a positive brand experience of your team
    • To establish what the Brand of the department would like to project and convey to the other business units and external customers through their business communication skills
    • To establish what actions and business communication the leadership and staff within that department would expect from one another to support/build that vision of the Team Brand
    • To identify any current challenges and gaps that need focus and addressing in order to achieve that Internal Team Brand vision
    • To leave the internal and external customer with a positive brand experience of your team

    Read More

  • The Golden Art of Listening and Ego Management

    If silence is golden, are you getting richer or poorer in your business? Have you calculated how much poor listening skills have cost you in both time and money? Misinformation, redoing work, poor relationships with staff and clients and wasted time are just a few of the symptoms of costly listening skills that impact on your business communication.

    Often, assuming we already know something, skimming over a document, or not being fully present and conscious when a colleague or customer communicates with us causes us to make errors by not listening properly, impacting on the quality of work we produce, and often on the customer experience and business profitability. Read more

  • The Art of Concise & Detailed Information

    How much time have you wasted by revisiting the execution of an instruction or sifting through two pages of irrelevancy in an email to find a 30-second message?! Often we communicate with people who give too much information and confuse the matter or frustrate the listener with unnecessary detail.

    On the flip side of business communication, there are also people who assume their instructions are being received clearly, only to find that providing sufficient information the first time would lessen time spent unpicking a messy and inaccurate execution and the subsequent ‘back-and-forth’ that has to take place to fill in the gaps and find the supplementary details. This wastes times and money, regardless of whether it’s email, telephone or face-face that we need to engage with to find the missing details.

    In order for our business communication to be effective, we need to find the balance between waffling and providing others with the necessary information to be able to complete the project, with minimal wasted correspondence. Read more

  • Exhibitors Toolkit Workshop

    Exhibitions are a costly marketing tool, but are your staff supporting that investment with their presentation skills or sabotaging it? How often have you witnessed staff sitting looking bored, disinterested and even shying away from their public?

    Or staff who don’t know how to manage speaking to more than one person at a time or passively wait for potential customers to come to them? And, most importantly, are they gathering the correct information that turns a potential customer into a solid sale?

    After all you’ve invested in your physical exhibit, is your staff truly conveying the correct product information, in the appropriate communication style of your brand to the correct potential market?Read more

  • The Art of Money Talk

    Have you needed to ask for money that is owed to you and found it to be highly uncomfortable? Or, have you had to ask the same person for outstanding money repeatedly and felt embarrassed or wished that the debtor would just go away altogether? Do you need to develop business communication skills to empower you when it comes to the golden art of money talk?
    Read more

  • Zen and the Art of Stress Management Workshop

    “Aaargh…I can’t handle it anymore, I’m just so stressed!!!”

    Do you feel as though your head is constantly slipping below the water level? Are you overloaded and not able to see any end in sight? Do you feel de-energised and unmotivated? How about flying off the handle at the smallest thing?

    Do any of these sound familiar? These are just a few of the indicators that our stress is not being managed correctly. Statistics show that businesses lose millions every year through staff turnover, staff health issues and burnout, poor service delivery and business communication with clients and conflict situations in the workplace – all because of poorly managed stress levels.

    Stress has different effects on different people and personalities. It can have a positive effect when used correctly, but when it is chronic it does nothing but harm in the workplace. It affects our business communication and the way we relate to people, it causes tension in our work environment and it affects our own levels of productivity when it is not managed correctly. Read more

  • Addressing Attitudes of Entitlement

    Entitlement can corrode the daily fabric of your team and leadership in subtle ways in the workplace or it can be extremely visible and cause regular conflict, affecting different levels in the organization. Both degrees of Entitlement tend to make the work space uncomfortable and create friction between certain staff members or suppress emotions or feelings that show themselves at inappropriate times.

    As leaders you may appear to be hesitant or unclear about what the boundaries are in situations where staff displays entitlement. This can cause damage to your brand as a leader. The impact can also be felt on the motivation and commitment levels of the staff towards the business, automatically impacting the productivity and creativity.

    Lack of awareness in the workplace can often lead to unnecessary power struggles, conflicts and costly delays. Read more