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Customer Service Training: Going the Extra Mile

Customer Service Training Workshop

“Going the Extra Mile” is a phrase that we use all too quickly but what does it actually mean?

In today’s market, it is not enough of a guarantee having a good quality product; one needs to have the excellent customer service that supports that product in order to attain success. In this country, we are often accused of not having a competent standard of customer service and there are a number of companies that need customer service training to improve their customer experience.

Why You Need Customer Service Training

That having been said, companies that do go the extra mile and invest more in their customer experience stand out more. How does your organisation compete when it comes to customer service? Do your staff members have the customer service training to enable your business to stand out from the crowd?

Objectives:

Our customer service training workshop will address the following:

  • Assessing the difference between standard and excellent customer service in your company
  • Assessing if you are applying the basic standards consistently
  • Choosing the right approach and attitude to customer service
  • Representing the brand (physically and verbally)
  • Taking ownership of the client relationship
  • Understanding our customers’ deepest needs  
  • Dealing with and pre-empting a possible poor service delivery
  • Personalised customer service Plan of Action
  • How to find the opportunities in poor customer service delivery

In-depth Customer Training Workshop:

Adding an additional depth to the customer service training workshop, this workshop offers companies an additional 2 hours on this foundation session. This is useful to companies with a more complex structure like national departments and outlets. In these additional 2 hours we are able to explore more fully the gaps in representation between outlets of the brand. We also establish if one outlet is offering better services that will be of use to the other outlets, and we explore the recurring challenges more fully, standardising potential solutions.

Who should attend: Applicable to all staff levels
Times: 08h30 – 11h30 or 12h30 – 15h30 (3 hours)
In-depth Course: 08h30 – 14h00 (lunch break) (5.5 hours)
Numbers: Maximum 15 staff members
Terms & conditions applicable on confirmation of workshops