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The Art of Delegation

One of the most frequent complaints we hear from leadership and management is “I might as well do it myself from the start because I’m going to end up doing it anyway!” This is normally followed by a diatribe of aggression, frustration (either vocal or resigned) and, in many cases, burn out, simply because the leader in question has not learnt the art of delegation and the necessary communications skills to be able to draw professional boundaries.

Delegation and Practical Communications Skills

There are a number of problems with this kind of approach, from the mere fact that it isn’t always humanly possible to take everything on yourself, to the obvious distrust you reflect to staff members, simply by not investing your faith in them. This has a negative effect on succession planning and staff development.

An inability to delegate means a loss of creativity and input from different staff members and different perspectives, as experienced by other employees. It also creates a stressful environment and an overwhelming sense of dependency on the manager, which often leads to burn out. All of this can impact adversely on the organization if the necessary communications skills are not developed to teach management about the importance of delegation in the workplace.


This workshop will be looking at communications skills and techniques that address the following:

  • How to identify delegation opportunities successfully
  • Where your fears in delegation lie
  • The consequences of poor delegation and not delegating
  • Choosing the most effective person to whom you can delegate
  • The basic steps of delegation
  • The importance of follow up
  • Delegation plan of action
  • Assessing why your delegation has not succeeded to date (the difference between meeting the standard and having a style)

All workshops are practical and interactive, including handouts and workshop materials. Workshops take place on client’s premises during office hours.

Who should attend: Management levels from junior to senior/Senior/Executive staff
Times: 08h30 – 11h30 or 12h30 – 15h30 (3 hours)
Numbers: Maximum 15 staff members
Terms & conditions applicable on confirmation of workshop