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Positive Language Workshop

Learn About the Power of Positive Language With Our Communication Skills Workshop

Positive language purposes can affect many areas in the organisation, as well as customer-facing elements. It is characterised by poor language usage, unnecessary rambling and not seeing the fuller picture of building customer relationships in many professional environments. It can take various guises and create tension, conflict and a negative working environment and well as influence miscommunication.

Positive Words Shape Positive Actions

When we learn how to communicate consciously, in a communication skills workshop, we select words and ways of approaching controversial and sensitive topics in a way that is diplomatic because we understand the multi-directional nature of communication. Not only do we need to listen to other people, we also need to know how to extract what we want in the most mutually beneficial way possible. We understand other people’s points of view and we show we are sensitive to their needs by speaking respectfully, clearly and directly. This influences the relationships we have with colleagues as well as the relationships we build with clients and customers in a positive way, leading to better team synergy and ultimately generating a more positive customer experience. Our communication skills workshop has been developed to teach employees about how effective positive words can be.

The positive language communication skills workshop objectives:

  • Using constructive, positive and engaging language in our relationships
  • Eliminating poor language and unnecessary slang and phrases from the vocabulary
  • Body language and energised presence to support positive language
  • Building customer relationships using the communications skills we have available
  • Building our public brand of professionalism through effective communication
  • Eliminating misinformation and gossiping
  • Building staff morale and acknowledging staff productively

All workshops are practical and interactive and include hand-outs and workshop materials. Workshops take place on the client’s premises during office hours.

Who should attend: Applicable to all staff levels
Times: 08h30 – 12h00 or 12h30 – 16h00 (3.5 hours)
Numbers: Maximum 15 staff members