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The Art of Concise & Detailed Information

Less is More When It Comes To Business Communication

How much time have you wasted by revisiting the execution of an instruction or sifting through two pages of irrelevancy in an email to find a 30-second message?! Often we communicate with people who give too much information and confuse the matter or frustrate the listener with unnecessary detail.

On the flip side of business communication, there are also people who assume their instructions are being received clearly, only to find that providing sufficient information the first time would lessen time spent unpicking a messy and inaccurate execution and the subsequent ‘back-and-forth’ that has to take place to fill in the gaps and find the supplementary details. This wastes times and money, regardless of whether it’s email, telephone or face-face that we need to engage with to find the missing details.

In order for our business communication to be effective, we need to find the balance between waffling and providing others with the necessary information to be able to complete the project, with minimal wasted correspondence.


This workshop will be looking at business communication techniques that address the following:

  • Assessing whether you’re an ‘over-communicator’ or an ‘under-communicator’
  • What is the balance of just-enough information
  • Assumptions and their dangers
  • Assessing the context and needs of the person receiving the information
  • The difference between verbal and written communication (emails)
  • How to give instructions clearly (information, context and time)
  • Managing the time factor
  • Plan of action for your personal communication

All workshops are practical and interactive, including hand-outs and workshop materials. Workshops take place on client’s premises during office hours.

Who should attend: Applicable to all staff levels
Times: 08h30 – 11h00 or 12h30 – 15h00 (2 hours 30 minutes)
Numbers: Maximum 15 staff members
Terms & conditions applicable on confirmation of workshops